Automotive Service Administrative Assistant
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Description
- Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
- Review service advisor schedules to ensure appointments are set correctly using X-Time,
- Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
- Represent the dealership with pride and enthusiasm,
- Prepare documents for scanning