Automotive Service Advisor

Be the voice our customers trust—and the reason they come back.

Basil Family Dealerships is looking for a motivated, customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in delivering an exceptional service experience. If you’re great with people, sharp on details, and ready to grow with a respected automotive group, we want to meet you.

Job Title: Service Advisor
Location: Basil Family Dealerships- multiple locations Buffalo, NY
Job Type: Full-Time
Salary: Competitive salary range of $50,000-$100,000 (based on experience)
Benefits: Health insurance, 401(k), paid time off, employee discounts, and more!

What you'll do:

• Greet customers and determine the nature of the service required.

• Advise customers on vehicle maintenance and repair options.

• Provide accurate estimates and ensure timely updates on repair progress.

• Work closely with technicians to ensure repairs are completed correctly and in a timely manner.

• Maintain a high level of customer satisfaction by addressing concerns and managing expectations.

• Process customer transactions, including service charges, payments, and warranties.

• Keep detailed records of customer interactions, services performed, and follow-ups.

• Stay current on product knowledge and automotive trends.

• Ensure that all service work is performed in accordance with dealership standards.

What we're looking for:

• Previous experience as a Service Advisor in a dealership or in a similar automotive customer service role.

• Strong understanding of automotive repair processes and service procedures.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks in a fast-paced environment.

• Strong problem-solving skills and a customer-first mindset.

• A valid driver’s license with a clean driving record.

• Knowledge of automotive industry tools and equipment.

• Ability to work independently and as part of a team.