Automotive Service Advisor
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Description
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
As a Big O Tires Service Advisor, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands-on, motivated leader preparing to advance as our business grows. We are looking for people-first individuals with a desire to work and grow in the automotive services industry in a fast-growing location. Business owners will be highly visible and available to all employees. Let’s grow together!
Pay Rate: $55,000-$80,000 per year
Pay Rate: $55,000-$80,000 per year
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & People Development
- Support ownership in coaching, developing, and motivating the store team
- Lead by example, fostering accountability, teamwork
- Think strategically, connecting daily operations to near- and long-term store goals
Sales & Customer Experience
- Actively engage with customers to identify needs, present solutions, and close sales
- Support sales of all product lines, including fleet accounts
- Monitor customer feedback and assist in maintaining high service standards
- Deliver exceptional results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships
Operational Management
- Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
- Help ensure adherence to compliance, safety protocols, and operational procedures
- Communicate and reinforce store initiatives and programs
- Partner with the ownership to manage vendor relationships, product availability, and shop productivity
Financial & Business Management
- Help execute strategies to achieve or exceed store goals and financial targets
- Maintain accuracy in reporting, recordkeeping, and inventory management
QUALIFICATIONS
- High school diploma or equivalent required; associate or bachelor's degree preferred
- 2 years of leadership experience in a retail or related customer-facing environment
- Proven ability to lead teams, drive sales, and deliver excellent customer service
- Strong communication, problem-solving, and decision-making skills
- Financial literacy and comfort with operational reporting and performance metrics
- Proficiency in POS systems and reporting tools
Work Environment
You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.