Automotive Service Advisor - Columbus Auto Mall

Jeff Wyler Columbus Auto Mall | Columbus, Ohio

Help Our Customers Keep Moving Forward!

At Jeff Wyler Columbus Auto Mall, we know that a great service experience starts with great people. We’re looking for a Service Advisor who enjoys working with people, understands the importance of customer service, and can help customers feel confident about maintaining and repairing their vehicles.

If you’re personable, organized, comfortable in a fast-paced environment, and enjoy being part of a team, we’d like to talk with you. Automotive service experience is a plus, but we’re also interested in individuals with strong customer service, sales, or relationship-building skills who are ready to grow their careers with us.

What You’ll Do

As a Service Advisor, you’ll be the main point of contact between our customers and the service department. You’ll help make the service process easy to understand, keep customers informed, and work closely with our technicians and service team to deliver a positive experience from check-in to pickup.

Your responsibilities will include:

• Greeting customers, listening to their concerns, and understanding their vehicle service needs.

• Writing accurate repair orders and documenting customer concerns.

• Explaining recommended maintenance and repairs in a clear, professional manner.

• Providing repair estimates, reviewing costs, and obtaining customer authorization before work begins.

• Communicating with technicians and service management to help keep repairs moving efficiently.

• Keeping customers updated on repair progress, additional recommendations, and estimated completion times.

• Following up with customers to ensure they are satisfied with their service experience.

• Building long-term customer relationships that encourage repeat business and customer loyalty.

• Meeting department goals for customer satisfaction, sales, productivity, and service retention.

• Maintaining accurate records and following dealership policies and procedures.

Apply today to join Jeff Wyler Columbus Auto Mall as our next Service Advisor!

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