Automotive Service Advisor
Posted Updated
- Greet customers promptly and professionally in the service drive
- Accurately write repair orders (ROs) with detailed customer concerns
- Present maintenance menus and recommended repairs
- Effectively overcome objections and close service recommendations
- Maintain consistent communication with customers throughout the repair process
- Monitor repair progress and coordinate with technicians and parts department
- Ensure proper documentation for warranty and customer pay repairs
- Review completed work with customers and ensure satisfaction
- Actively request surveys and maintain strong CSI performance
- Maintain a clean and accurate WIP with timely RO closure
- Follow dealership processes and manufacturer guidelines