Automotive Service Advisor
Summary
Acts as the customer-facing liaison at an auto dealership, greeting clients, scheduling repairs, explaining costs, and ensuring service quality meets expectations.
Automotive Service Advisor
Put your natural
knack for pleasing people to work! If you can make customers feel
welcome and confident that their needs are being met, then our
dealership may be your next career home. We need more than a
Service Advisor; we need an expert in the art and science of
customer service--someone who is equally as comfortable greeting
customers as they are scheduling appointments and acting as a
liaison between our customers and our service
techs.
Job
Responsibilities
- Attitude is
everything—greet service department customers promptly and
courteously
- Listen to each
customer and clearly articulate repair needs to
techs
- Upsell
recommended/additional services using low-pressure,
high-integrity methods
- Provide
accurate estimates of repair/maintenance
costs
- Adherence to
dealership policy on customer vehicle care and
operation
- Follow up on
each repair and keep customers informed of
progress
- Sell and
manage extended warranties
- Inspect repair
quality and ensure that all work is complete
- Notify
customers when vehicles are ready for pick
up
- Review and
explain repairs and associated costs with
customers
- Handle minor
customer concerns and complaints
- Keep Service
Manager informed of all problems and potential
problems
- Maintain
Customer Satisfaction Index (CSI) scores in accordance
with dealership standards
Requirements
- Experience preferred but not required
Benefits
- Compensation
is based on experience and is competitive with the retail automotive market.
- We offer excellent benefits.
Our company maintains a strong policy of equal
employment opportunity for all associates. We hire, train, promote and
compensate associates on the basis of personal and professional competence and
potential for advancement without regard for race, color, religion, sex,
national origin, age, marital status, disability or citizenship, as well as
other classifications protected by applicable federal, state or local laws.