Automotive Service Advisor - Ford

Powerhouse Automotive Group | Central Georgia

Powerhouse Automotive Group is a fast-growing, people-first automotive organization built on performance, integrity, and community—investing in our people as we modernize the dealership experience and create career path opportunities.

The Service Advisor serves as the primary point of contact between the service department and customers, ensuring a transparent, professional, and positive service experience. This role is responsible for assessing vehicle service needs, communicating recommendations, and managing repair orders from write-up through completion. Service Advisors play a critical role in customer satisfaction, service department productivity, and long-term customer retention.

Perks and Benefits

• Medical, dental, and vision insurance
• Short-term disability, Life and AD&D, and supplemental insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Employee vehicle and service discounts
• Performance-based pay and incentive opportunities
• Career growth opportunity within a growing dealership group

Essential Duties and Responsibilities

• Greet customers promptly and professionally and assess vehicle service needs.
• Clearly explain recommended maintenance and repair services, including timelines and estimated costs.
• Create, manage, and close repair orders accurately and efficiently using dealership systems.
• Communicate regularly with customers to provide updates throughout the service process.
• Work closely with technicians and parts teams to ensure smooth workflow and timely completion of repairs.
• Recommend maintenance and repair services ethically, transparently, and in alignment with manufacturer guidelines.
• Monitor and maintain high levels of customer satisfaction and CSI performance.
• Follow dealership processes, compliance standards, and OEM requirements.
• Participate in training, meetings, and continuous improvement initiatives to enhance performance.