About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Automotive is growing fast and seeking a Service Advisor to join our high-performing team! Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We’re looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

*Must be willing to work Saturdays

Responsibilities

Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
Create detailed repair orders with clear, transparent cost and time estimates
Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.)
Automotive Service Advisor experience is a big plus (dealership preferred)
Xtime & CDK experience is a plus
Strong desire to provide an exceptional customer experience
Ability to achieve targeted goals
Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
High School diploma or equivalent
Valid in-state driver’s license and must maintain an acceptable, safe driving record

We offer...

Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment with job training, provided equipment, and advancement opportunities
Market-leading pay based on experience plus bonuses
Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.

12 openings across locations