Automotive Service Advisor
Posted Updated
Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence.
If you thrive on helping people and staying organized, apply today and start your career with Heritage Toyota!
Key Responsibilities
- Greet customers coming into the service department and determine the nature of customers request.
- Explain company policies, procedures, products, services, etc.
- Answer a variety of questions related to car repairs and servicing.
- Explain labor and parts estimates; investigate customer concerns.
- Track progress on customers vehicles, and keep customers apprised.
- Direct customers to cashier, and assist with cashier duties as needed.
- Follow up with customers after work is done to ensure satisfaction.
- Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
- Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
- Perform a variety of tasks associated with processing warranty claims.
- Maintain all required logs and records of service department activities.
As a Member of the H-Team, you'll enjoy:
- Comprehensive benefits: Medical, dental, vision, life, and disability insurance
- Childcare reimbursement to help with family needs
- Flexible spending accounts for added convenience
- 401(k) with company match to help secure your future
- Immediate accrual of paid time off—start taking time for yourself right away
- Substantial vehicle/service discounts—save big on your ride and services
- Wellness benefits including a free gym membership to keep you in top shape
- Pet insurance for your furry friends
- Annual incentives and opportunities for career advancement—we love to promote from within!
- Company events and community engagement to help you connect and give back
- Temperature-controlled work environment to keep you comfortable year-round!
Qualifications:
- Must possess a high school diploma (or equivalent).
- One to three years of relevant experience preferred, but willing to train the right person.
- Valid driver's license and acceptable driving record.
- Fundamental computer and administrative/clerical skills.
- Excellent customer relations skills, including basic sales skills.
- General technical knowledge related to vehicle maintenance and repair.
- Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
- Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.
Skills
As published by lever · 19 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Short answers (4)
- Year of graduation:
- If Employee Referral, list the name of the current Heritage Automotive Group employee who referred you: optional
- Pay Expectation:
- Earliest start date:
Pick from a list (14)
- What type of work are you seeking? optional
- Are you 18 years of age or older?
- Are you authorized to work in the U.S.?
- Have you ever worked for Heritage Automotive Group?
- Please select your highest level of education: optional
- How did you learn about us? optional
- Can you work Saturdays?
- Can you work evenings?
- Do you have a valid Driver's License?
- Have you ever been denied a Driver's License or had one suspended or revoked?
- Have you had any moving traffic violations in the past three years?
- Have you had any auto accidents in the past three years?
- Should I be selected to proceed to the background check stage of the hiring process, I grant permission for Zurich North America Insurance Company to secure a Motor Vehicle Record on me. I also affirm the statements made above are stated truthfully and without reservation. By checking the box below, I am providing my electronic signature and acknowledgement of all information provided within this statement. optional
- I certify that the information contained in this application, as well as all documents and submissions in consideration of my hiring, are correct to the best of my knowledge. I understand that to falsify information is grounds for refusing to hire me, or for discharge should I be hired. I authorize you to request and receive any and all information concerning my previous employment, education and qualifications for employment. I also authorize any person, organization or company to furnish you with such information. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added or interpreted at any time, at the company’s sole option and without prior notice to me. I also acknowledge that my employment may be terminated, or any offer or acceptance of employment withdrawn, at any time, with or without cause, and with or without prior notice at the option of the company or myself. By checking the box below, I am providing my electronic signature and acknowledgement of all information provided within this statement. optional
Written answers (1)
- If you answered "Yes" to any of the last three questions, please explain below. Give approximate dates of violations and/or accidents. optional