Automotive Service Advisor (Jack Giambalvo Mazda)

Join Our Growing Team at Our State of the Art Jack Giambalvo Mazda Facility!

For over 50 years, Jack Giambalvo Family of Dealerships has been a trusted name in the automotive industry. Today, we proudly operate 9 locations and employ more than 340 dedicated team members throughout the York and Hanover communities.

As a family-owned organization, we are committed to creating an environment where employees feel valued, supported, and empowered to build long-term careers. Our vision is to be BEST OF CLASS in every aspect of our business, and we achieve that through our core values of Integrity, Accountability, Respect, Teamwork, and Continuous Improvement.

We are seeking an Experienced Automotive Service Advisor to join our team at our newly renovated Jack Giambalvo Mazda dealership. This is an exciting opportunity for a customer-focused automotive professional who thrives in a fast-paced environment and is passionate about delivering exceptional service experiences.
Great Service Starts With Great People.

Do you love working with people, solving problems, and keeping things running smoothly? Are you organized, detail-oriented, and comfortable balancing customer needs with a busy service schedule?

Jack Giambalvo Mazda is looking for a customer-focused Automotive Service Advisor to join our team at our state-of-the-art Mazda facility in York!

This is an opportunity to become a trusted partner to our customers, helping them understand their vehicle's needs while coordinating repairs, maintenance, and communication throughout their service visit.

We're looking for someone who understands that great service isn't just about fixing vehicles. It's about building trust, communicating clearly, and creating an experience that brings customers back.

Automotive experience is a plus, but we're also interested in customer service professionals with the right attitude, organization, communication skills, and willingness to learn.

YOUR ROLE | Be the Connection. Make the Difference.
As a Service Advisor, you'll serve as the primary point of contact between our customers and Service Department, helping ensure every visit is professional, organized, and customer-focused.

CUSTOMER EXPERIENCE & RELATIONSHIP BUILDING

Welcome customers promptly and professionally, making them feel valued from the moment they arrive.

Listen carefully, ask thoughtful questions, and gather accurate details regarding vehicle concerns and requested services.

Build customer confidence by explaining recommended repairs, maintenance needs, pricing, and timelines in a clear, approachable manner.

Perform a vehicle walk-around inspection and document vehicle condition, customer concerns, and potential maintenance or repair needs.

Recommend services based on vehicle condition, manufacturer guidelines, and technician findings, prioritizing transparency and the customer's best interests.

Explain estimates, repair recommendations, additional costs, and time considerations, obtaining appropriate customer authorization before proceeding.

Help customers understand recommended service intervals and the value of preventative maintenance.

Maintain positive customer relationships through consistent communication and follow-up.

SCHEDULING, ORGANIZATION & REPAIR ORDER MANAGEMENT

Schedule service appointments using dealership-approved scheduling systems.

Open, maintain, and monitor repair orders, ensuring accurate and complete documentation.

Obtain and maintain accurate customer and vehicle information in dealership systems.

Establish realistic promised completion times in coordination with the Service Department.

Monitor repair progress throughout the day and proactively communicate updates, delays, parts issues, or estimate changes.

Keep customers informed using their preferred method of communication.

Properly document customer approvals, communications, estimates, and changes to repair orders.

Handle incoming calls, appointment requests, and customer inquiries regarding vehicles in process.

Review completed invoices against original repair orders and ensure supporting documentation is complete.

Follow up on previously recommended repairs and outstanding service needs.

TEAMWORK, QUALITY & COMPLIANCE

Work closely with technicians, service management, and other dealership team members to support an efficient workflow.

Help maintain department performance and customer satisfaction goals.

Review quality control information and help ensure completed work meets customer expectations.

Support accurate warranty documentation and follow applicable manufacturer warranty policies and procedures.

Maintain current service department materials, maintenance menus, pricing information, and applicable manufacturer resources.

Follow dealership procedures and applicable federal, state, and local regulations, including safety, environmental, and emissions requirements.

Perform test drives when appropriate and authorized, or coordinate with the designated team member.

Perform other duties as assigned by management.

WHO WILL THRIVE HERE?
We're looking for someone who brings:

At least one year of customer service experience.

Strong communication, listening, and relationship-building skills.

Excellent organization, time management, and follow-through.

The ability to manage multiple repair orders, appointments, and customer needs in a fast-paced environment.

A customer-first mindset and commitment to honest, ethical service recommendations.

Professionalism, accountability, and a positive attitude.

Basic computer skills and the ability to learn dealership management systems and scheduling software.

General knowledge of automotive mechanical operations; prior automotive experience preferred.

Ability to read and comprehend instructions and information.

Valid driver's license and an acceptable driving record required.

Experience isn't everything. Attitude, integrity, and a willingness to learn matter, too!

WHY JACK GIAMBALVO MAZDA?
Join a family-owned automotive organization with a long-standing reputation in the York/Hanover communities.

At the Jack Giambalvo Family of Dealerships, we believe our people make the difference.

Our state-of-the-art Mazda facility offers an exciting environment to grow your automotive career while helping deliver the exceptional experience our customers deserve.

Our Mission: Deliver an exceptional automotive experience by building lasting relationships with our customers, employees, and community through integrity, teamwork, accountability, and continuous improvement.

Our Vision: BEST OF CLASS.

Our Values: Integrity. Teamwork. Accountability. Continuous Improvement.

OUR BENEFITS
We offer a wide range of benefits designed to support our employees:

Medical, Dental & Vision Insurance

401(k) with Company Match

Health Savings Account (HSA)

Company-Provided Life & Disability Insurance

Paid Time Off

Employee Assistance Program

Employee Discounts

And much more!

READY TO START YOUR NEXT CHAPTER?
If you're a people person who loves staying organized, building relationships, and helping customers feel confident about their vehicles, we'd love to meet you!

Apply today and become part of the Jack Giambalvo Family of Dealerships!

Jack Giambalvo Family of Dealerships is an Equal Opportunity Employer.