Automotive Service Advisor
Join the Team at Toyota Santa Monica!
Toyota Santa Monica is hiring an experienced Automotive Service Advisor! We’re looking for motivated professionals with at least 1 year of successful Service Advisor/Service Writer experience in an automotive dealership to join our high-volume dealership. If you’re ready to take the next step in your automotive career and thrive in a fast-paced environment, apply today and join our team!
Responsibilities
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.
The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Follow the progress of service repairs and provide customers with timely updates.
- Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
- Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.
Qualifications
- Required: A minimum of one year of previous experience as a Service Advisor in an automotive dealership setting is required.
- Prior Toyota brand and CDK experience preferred.
- Strong communication and interpersonal skills.
- Dedication to delivering exceptional customer service.
- Valid driver’s license and acceptable driving record.
Compensation
- The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.
Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
Hiring Requirements
- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
Privacy Policy
Skills
As published by greenhouse · 27 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (13)
- Desired Compensation: Please specify your desired hourly rate or annual salary. Not indicating an amount may affect your eligibility for the position.
- If you were referred by a current employee, please provide the employee’s name. If not, please enter N/A.
- If yes, please describe the relationship. If not, please enter N/A.
- Available Start Date
- What is your legal first name?
- What is your legal last name?
- Address Line 1
- Address Line 2 optional
- City
- State
- Zip Code
- By typing your full name below, you acknowledge that you have read and agree to the statement above.
- Please enter the date.
Pick from a list (14)
- Do you have at least 1 year of previous experience as a Service Advisor in an automotive dealership setting?
- Do you have previous experience using CDK in an automotive dealership?
- Do you have previous experience working as a Service Advisor at a Toyota dealership?
- Are you 18 or older?
- Do you have a valid driver's license?
- How did you hear about this opportunity?
- Do you know or are you related to anyone currently employed by LAcarGUY?
- Have you previously been employed by LAcarGUY? If yes, please select the applicable dealership(s).
- Are you currently employed?
- Are you legally authorized to work in the United States?
- In order to obtain or maintain employment eligibility, will you now or in the future require the company's sponsorship for an immigration-related employment benefit (i.e., a work visa, work permit, etc.)?
- What is your preferred method of communication?
- Are you open to receiving text messages from us regarding your application and the hiring process? (Standard text message rates may apply). If yes, you can reply STOP to opt-out at any time.
- I certify that the answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this form as may be necessary for reaching an employment decision. In the event I am employed, I understand that false or misleading information knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this application form is not the sole basis from which a hiring decision has been made, and understand that this form will be used in conjunction with a series of assessment(s) and interview(s) to determine my suitability for the role to which I am applying.