Automotive Service Advisor
Automotive Service Advisor
Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process. You will listen to customer concerns, prepare accurate service recommendations and estimates, coordinate with technicians, and provide clear updates from vehicle check-in through completion. This opportunity is ideal for a service professional who combines automotive knowledge, sales ability, and premium customer care.
Key Responsibilities
- Welcome customers, identify service needs, and document concerns accurately.
- Explain recommended maintenance and repairs in clear, customer-friendly language.
- Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
- Coordinate with technicians and the service team to keep repairs progressing efficiently.
- Recommend relevant services that support vehicle performance, reliability, and safety.
- Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.
Qualifications
- 2+ years of Automotive Service Advisor experience required.
- Knowledge of automotive repair and maintenance services.
- Strong customer service, communication, sales, and relationship-building skills.
- Ability to explain technical information and service recommendations clearly.
- Strong organization, attention to detail, and follow-through in a fast-paced dealership environment.
- Valid driver’s license and a clean driving record.
- Luxury or high-end dealership experience and familiarity with CDK or Reynolds & Reynolds are preferred.
What We Offer
- Competitive compensation with performance-based bonuses.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Career growth and advancement opportunities across the Murgado Automotive Group.
- Employee discounts on vehicles, service, and parts.
- Ongoing training on Mercedes-Benz technologies and service protocols.
- A supportive, professional work environment at a luxury-brand dealership.
Apply Today
Bring your automotive service experience to Mercedes-Benz of Laguna Niguel. Apply today through our dealership website.
Skills
As published by lever · 11 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Murgado Automotive Group
Pick from a list (8)
- Are you legally authorized to work in the United States?
- Would you need sponsorship to legally work in the United States now or in the future?
- Are you 18 years of age or over?
- Do you have a valid driver's license?
- Have you worked for us previously?
- Are you willing to submit to a background check and drug test for pre-employment purposes?
- Are you able to commute to the work destination as required? optional
- Are you bilingual and fluent in English and Spanish? optional
Written answers (3)
- What is your legal name (as it appears on legal documents)
- If yes, please provide position, start/end date as well as location (dealership). optional
- Have you ever interviewed for a position with our company? If yes, please provide position, date and who you interviewed with. optional