Automotive Service Advisor / Writer
Job Description
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guest look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Benefits
- Mon-Fri Schedule
- Health Insurance
- Dental Insurance
- Vision Insurance
Responsibilities
Responsibilities include, but are not limited to:
Greet everyone that enters our facility with hospitality and respect
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and the customer
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed.
Other duties as assigned.
Requirements
Prior Retail Sales / Customer Service experience is necessary, but no automotive repair background is necessary.
Current driver’s licenses
Driving record acceptable to our current insurance carrier
Proficiency in Windows based computer software and automotive store applications
Associates degree preferred