Automotive Customer Care Representative

Automotive Customer Care Center Representative opportunity at Vaden in Savannah, GA! If you are a motivated and energetic professional with experience in automotive service, BDC, sales, or customer service, we want you to join our fast-paced and results-driven Customer Care team. As a key member of Vaden's team, you will drive customer engagement, lead sales activities, and support a high-performing Service BDC sales team to provide an exceptional customer experience.

This role is perfect for someone with strong communication skills, a sales mindset, and leadership ability who enjoys motivating others while leading by example. With competitive compensation between $21.00 - $25.00 per hour paid bi-weekly, you will have the opportunity to grow your career in a dynamic automotive environment that values teamwork and performance.

Responsibilities

• Drive daily performance and productivity of the Service BDC sales team
• Lead customer outreach, follow-up, and appointment setting by example
• Coach and motivate team members to meet individual and team goals
• Monitor leads and ensure timely, consistent follow-up across phone, email, text, and digital channels
• Convert internet and phone leads into qualified dealership appointments
• Track appointment activity, show rates, lead response, and key performance metrics
• Identify ways to boost customer engagement and sales results
• Assist team members with difficult customer conversations and lead follow-up
• Ensure accurate documentation of customer information in dealership systems
• Collaborate with dealership sales teams and management to ensure smooth customer opportunity hand-offs
• Maintain accountability, consistency, and a positive team environment
• Provide ongoing feedback and support to improve team performance
• Support Customer Care Center (CCC) leadership with special projects and initiatives

Requirements

• Previous automotive service advisor, BDC, sales, parts, or customer service experience is required
• Leadership, coaching, or team lead experience preferred
• Strong sales-driven and customer service mindset
• Excellent verbal and written communication skills
• Ability to motivate and hold team members accountable
• Comfortable working with performance goals and metrics
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficient with multiple systems, Microsoft Teams, and Outlook
• Professional, dependable, and positive attitude
• High school diploma or equivalent
• Valid driver’s license

Benefits

• Competitive pay between $21.00 - $25.00 per hour, paid bi-weekly
• Performance-based earning potential
• Comprehensive Health, Dental, and Vision insurance
• Supplemental insurance coverage including Accident, Disability, Life, Critical Illness, and Cancer Wellness
• 401(k) retirement plan
• Paid vacation and holidays
• Employee discounts on vehicles and services
• Career advancement opportunities
• Excellent training and continuous professional development
• Positive and professional team environment

About Vaden

Vaden is a leading automotive group committed to delivering exceptional customer experiences through innovative service and dedicated teams. Located in Savannah, GA, we foster a positive, inclusive workplace where talents thrive and careers grow. Join us and become part of a company that values leadership, growth, and customer-focused success.

Apply today to grow your career with Vaden Automotive and be part of a motivated team where your leadership and sales skills make a tangible impact!

We are an equal-opportunity employer committed to fostering an inclusive workplace where talent thrives.