Automotive Service Coordinator

Liberty Ford in Canton is looking for a friendly, organized, and customer-focused Service Coordinator to join our Service Department team.

Are you a people person who enjoys helping others and staying organized? As a Service Coordinator, you'll be the voice of our service department and play a vital role in delivering an outstanding customer experience. You'll connect with customers through inbound and outbound calls, schedule service appointments, perform follow-up calls, and help keep communication flowing smoothly between customers and our service team. This is a great opportunity for someone who enjoys working with people, multitasking, and being part of a supportive team.

Why Join Liberty Ford?

At Liberty Ford, we’re proud of our collaborative culture. We believe in investing in our people and creating an environment where you can thrive. When you join us, you’re joining a team that works together to achieve excellence.

• Competitive pay
• Health, dental, and vision benefits
• Paid time off and holidays– Because work-life balance matters
• 401(k) with Company Match – Plan for your future with confidence
• Employee Discounts – Save on vehicles, parts, and services
• Ongoing Training & Career Development – We’ll help you grow your skills
• Supportive Team Environment – Work with people who care about your success

What You'll Do

• Answer incoming service calls promptly and professionally
• Schedule service appointments and assist customers with service inquiries
• Make outbound calls to customers regarding maintenance, service reminders, and follow-up needs
• Conduct customer satisfaction follow-up calls daily
• Take detailed messages and forward them to the appropriate team members
• Provide basic information about dealership services and vehicle maintenance
• Follow established phone scripts and customer communication guidelines
• Resolve customer concerns professionally and escalate issues when necessary
• Maintain accurate customer records and appointment information
• Develop knowledge of vehicle models, maintenance schedules, and service offerings

What We're Looking For

• Excellent communication and customer service skills
• Pleasant and professional phone presence
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Professional appearance and demeanor
• Basic computer and data entry skills
• Ability to work well with customers and coworkers
• Automotive experience is helpful but not required; we will train the right candidate

Join Liberty Ford in Canton and help create an outstanding service experience for every customer, every day!