Automotive Service Manager

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Automotive Service Manager

Honda of Princeton | Princeton, NJ | Full-Time

Compensation & Benefits

• Annual Base Salary: $52,000 plus commission opportunities in addition to base salary
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan

Compensation Disclosure: This position offers an annual base salary of $52,000, plus additional commission compensation. Total earnings may vary based on performance and the applicable commission plan.

About the Opportunity

Honda of Princeton is seeking a motivated, customer-focused Automotive Service Manager to lead our service department, support our technicians and service advisors, and deliver an outstanding customer experience. The ideal candidate has automotive dealership service management experience, strong leadership skills, and a commitment to operational efficiency, customer satisfaction, and departmental performance.

Key Responsibilities

• Oversee daily service department operations to ensure efficient workflow and high-quality customer service.
• Lead, coach, and develop service advisors, technicians, and other service department personnel.
• Monitor department performance, productivity, customer satisfaction, and profitability.
• Ensure repair orders are handled accurately and efficiently, from customer write-up through vehicle delivery.
• Maintain high standards for customer communication, follow-up, and service quality.
• Work with the parts department to coordinate parts availability and repair completion.
• Review service department performance and identify opportunities to improve processes and results.
• Help resolve customer concerns professionally and promptly.
• Ensure compliance with dealership policies, manufacturer requirements, and applicable safety standards.
• Support a positive, accountable, team-oriented work environment.

Qualifications

• Previous automotive dealership service management or supervisory experience preferred.
• Strong leadership, communication, and team-building skills.
• Knowledge of automotive service operations, repair orders, labor productivity, and service department processes.
• Customer-focused mindset with the ability to resolve concerns and build lasting relationships.
• Strong organizational, problem-solving, and decision-making abilities.
• Computer proficiency and familiarity with dealership management systems.
• CDK experience is a plus.
• Ability to manage competing priorities in a fast-paced dealership environment.

Why Join Honda of Princeton?

Join a dealership team where leadership, customer satisfaction, and operational excellence matter. This opportunity offers a competitive base salary, additional commission potential, and a benefits package designed to support your health and financial well-being.

Equal Employment Opportunity

Honda of Princeton is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, New Jersey, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Apply today to be considered for the Automotive Service Manager position at Honda of Princeton.