Automotive Service Manager

You know the shop floor. You know the numbers. Now, put your name on a department and run it your way. We need a Service Manager who leads from the front, backs the crew, and takes care of the customer every single time. Wood City Motors is a Ford + CDJR Dealership in the heart of Cloquet, MN and we are looking to add a Service Manager to our growing team!

Core Duties & Responsibilities

• Staff & Workflow Management:
  • Hire, train, schedule, and mentor service advisors and repair technicians.
  • Assign daily repair tasks, monitor technician productivity, and manage shop workflow.
• Customer Service & Relations:
  • Address escalated customer inquiries, explain repair recommendations, and resolve complaints.
  • Build long-term client trust to drive repeat business and positive reviews.
• Financial & Budget Oversight:
  • Prepare and manage operating budgets, payroll, and department expenses.
  • Monitor key performance indicators (KPIs) like average repair order (ARO) and labor efficiency.
• Operations & Quality Control:
  • Inspect completed repairs for quality and minimize reworks or 'comebacks'.
  • Coordinate parts ordering and inventory management with the parts department.
  • Ensure compliance with safety standards (OSHA, EPA) and warranty policies.

Required Skills & Qualifications

• Technical Knowledge:
  • Strong understanding of automotive repair, diagnostics, and electrical troubleshooting.
  • Familiarity with Technical Service Bulletins (TSBs) and warranty guidelines.
• Leadership & Management:
  • Proven ability to coach, delegate, and manage multi-person teams.
  • Strong organizational and time-management skills to handle high-stress environments.
• Communication & Software:
  • Clear verbal and written skills to translate technical car issues into simple terms for customers.
  • Proficiency in service management, scheduling, and digital diagnostic software.
  • High school diploma or equivalent
  • 2+ years of supervisory experience in the auto industry preferred

Education & Credentials: High school diploma or equivalent and 2+ years of supervisory experience in the auto industry preferred.

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Store discounts on parts, service and vehicles

Work Schedule: In Person Monday - Friday