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Ross Downing Auto Group

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Automotive Used Car Sales Manager

Open 32d

Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience.

The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs, and thrives in a fast-paced, high-volume dealership environment.

What You’ll Do (Key Responsibilities)

Sales Leadership & Team Management

  • Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets

  • Conduct daily sales meetings, one-on-one coaching, and performance evaluations

  • Set expectations around lead handling, customer follow-up, and closing efficiency

Used Vehicle Strategy & Performance

  • Manage used vehicle sales performance, including volume, front-end gross, and turn rate

  • Analyze market data, online pricing, and competitor activity to ensure competitive positioning

  • Work with leadership to establish sales goals and performance benchmarks

Inventory, Merchandising & Pricing

  • Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging

  • Monitor recon timelines and coordinate with service to improve speed to market

  • Ensure vehicles are merchandised effectively online with competitive pricing and photos

Customer Experience & CSI

  • Maintain a customer-centric culture focused on transparency and trust

  • Handle customer escalations professionally and ensure positive resolutions

  • Drive repeat and referral business through exceptional customer satisfaction

Process, Compliance & Technology

  • Ensure compliance with dealership policies, processes, and lender requirements

  • Utilize CRM and DMS systems to track performance and manage sales pipelines

  • Support desking, structuring deals, and lender communications as needed

What We’re Looking For (Qualifications)

  • 3–5+ years of automotive sales management experience, with a strong focus on used vehicles

  • Proven success managing used car inventory, pricing, and profitability

  • Strong leadership, coaching, and team-development skills

  • Excellent communication, negotiation, and interpersonal abilities

  • Working knowledge of dealership operations, finance, and inventory metrics

  • Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.)

  • Ability to thrive in a high-volume, performance-driven dealership

  • High standards of professionalism, integrity, and confidentiality

Compensation & Benefits

  • Competitive compensation plan (salary + performance-based incentives)

  • Health, dental, and vision insurance

  • Life insurance options

  • 401(k) with company match

  • Paid time off

  • Career growth opportunities within a respected dealership group

Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile?

  • Strong used vehicle inventory and acquisition strategy

  • Supportive leadership team and collaborative culture

  • High customer traffic and brand recognition

  • Opportunity to directly impact profitability and dealership growth

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.

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