AV Field Engineer

Job Title: AV Field Engineer

Department: Technology

Reports To: Support Services Manager

FLSA Status: Non-exempt

Salary Info: $39.00 - $44.00 per hour

Summary of Benefits

As a 100% Employee-Owned Company, We Offer:

• Medical, Dental & Vision Insurance
• Company-Paid Life and Disability Coverage
• 401(k) Retirement Plan
• Employee Stock Ownership Plan (ESOP)
• Comprehensive Paid Time Off (PTO)
• 11 Paid Holidays – 2 of them floating

Position Summary: The AV Field Engineer is responsible for the successful configuration, set-up, fine-tuning, programming, testing, troubleshooting and completion of audio-visual and video projects for iSPACE customers. Work will be completed in the office as well as the customer site and will be at the direction of iSPACE Project Managers. The AV Field Engineer will work alone or in conjunction with a Lead Technician to complete each project. This position requires a high level of proficiency in audio-visual, network, audio-conferencing and video-conferencing operations. You will be working with technicians, customer I.T. personnel, sub-contractors, engineers, programmers, project managers, sales and internal staff to complete professional AV systems designed to exceed customer expectations.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. AV Field Engineer Specific Responsibilities:

• Video Conferencing provisioning.
• VOIP System provisioning.
• Control System provisioning.
• DSP programming and audio engineering.
• Desktop Conferencing configuration and set-up.
• Lighting System programming.
• Test systems upon completion to ensure systems function properly. Diagnose, troubleshoot, and correct technical issues on site.
• Provide direction to Lead Technicians and Engineers for trouble-shooting and final engineering changes.
• Test, train and instruct customers and fellow internal team members on the proper use of equipment and systems.
• Read and interpret wiring diagrams, schematics, and blueprints for solutions.
• Investigate and resolve open issues with vendor support teams.
• Obtain technical certifications and continual training as directed by management to further develop your career.
• Work with Help Desk to resolve escalated service calls may be required.
• Help to ensure all projects are done within the scope of work that is defined, installed within the predefined budget and customer deadline.
• Provide daily, written updates to Project Management.
• Help to ensure all projects are completed and approved by the client with signed “sign off sheets” when appropriate.
• Document and submit final programs and as-builts (if needed) for installed solution.
• Document and fill out weekly timecards and expense reports.
• Travel outside the Twin Cities Metro area will be required to perform final commissioning of projects. Our primary geographic areas of concentration for sales opportunities are based in a 100-mile radius of the Minneapolis/St Paul area; however, regional and national projects will arise often and require travel to these areas.
• Work is sometime required outside of the standard workday to meet customer requirements. This includes the willingness and ability to work early mornings and/or evenings and some weekends.
• This position also supports the Service Department for client trouble calls both remote and on-site.

2. Serve as a Steward of iSpace Core Values and Brand

• We are EXPERTS: We provide well thought out solutions to support our client’s business needs.
• We are RESOURCEFUL: We will find ways to get it done and make it look easy.
• We VALUE all PARTNERSHIPS: Our partners are not viewed as transactions, but friends. We support each other and celebrate in each other’s successes.
• We believe in TEAMWORK: All of us together are better than each of us alone.
• We have FUN: Having fun is part of our work experience. We bring our culture to life by enjoying ourselves and each other
• We Are OWNERS: We are 100% employee owned. We think and act like owners, making every decision count for our collective success.