AV & Mass Communications Project Manager

About Lockstep

At Lockstep, we believe great technology isn’t just about infrastructure—it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.

What We Offer

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan
• Short-term/long-term disability and life insurance
• Flexible PTO
• 8 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

About The Role

This role manages the successful delivery of client projects from kickoff through completion. You’ll serve as the central point of coordination between sales, engineering, and the client—ensuring projects are delivered on time, within scope, and aligned to expectations. This highly cross-functional role blends project management, logistics coordination, and client communication.

What You’ll Own

• Manage projects from handoff through completion, ensuring delivery on time, within budget, and aligned to client expectations
• Lead internal and client kickoff meetings, status meetings, and project closeout meetings
• Create, maintain, and manage project plans, timelines, and key milestones
• Coordinate with internal teams to assign resources and ensure project readiness
• Provide regular project updates to leadership and escalate risks or issues as needed
• Review Bills of Materials (BOMs) and Statements of Work (SOWs) with technical leads to confirm project scope, hardware, and services are aligned
• Ensure engineering hours and project resources are appropriately allocated to meet project objectives
• Coordinate delivery and acceptance of required client documentation, scheduling reviews when needed
• Help maintain project accuracy, organization, and overall delivery quality throughout the project lifecycle
• Serve as a primary point of contact for clients throughout delivery
• Conduct regular client check-ins and provide clear status recaps, timelines, and next steps
• Manage expectations and proactively communicate changes, risks, or dependencies
• Coordinate equipment storage, staging, shipping, and delivery logistics
• Track order status, back-orders, inventory availability, and equipment arrival timelines
• Schedule site surveys, onsite work, and client access requirements
• Coordinate background checks, fingerprints, badges, and network access as required for site entry