AV Project Manager - Service
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Summary
Manages smaller commercial and residential AV installation projects for SAV's service department in Bozeman, MT, from sales through completion — coordinating clients, contractors, and designers while tracking schedules, documents, site inspections, and equipment purchasing. AV/security industry experience and familiarity with control systems like Crestron, Lutron, and Savant preferred.
SERVICE
The SAV Service department is built upon a foundation of experience and unmatched industry knowledge. Our service department ensures the client has an unforgettable experience. This team is led by a 16-year veteran of SAV and supported by team members with a heart for customer service. We believe each of us needs a sense of pride and satisfaction to be the best. In all our interactions with our clients, we seek to deal with others as we have them deal with us. The service department technician is a coveted position that comes with a high level of responsibility. We are most effective when we work together and respect each other’s contributions and believe this mind set translates to a positive client relationship.
JOB SUMMARY:
A Service Project Manager is responsible for managing smaller custom commercial or residential installation projects from the sales process through completion while optimizing profitability, promoting customer satisfaction, and maintaining SAV’s superior reputation.
A Service Project Manager is responsible for managing smaller custom commercial or residential installation projects from the sales process through completion while optimizing profitability, promoting customer satisfaction, and maintaining SAV’s superior reputation.
ESSENTIAL JOB FUNCTIONS:
- Maintain proactive communication between SAV and all involved parties, including the client, general contractors, architect, interior/lighting designers, engineers, and consultants
- Ensure timely completion and delivery of project documents to communicate design, layout, aesthetic and programming requirements to field personnel, clients, and others
- Manage expectations of the client, general contractors, designers, consultants, etc.
- Accurately forecast and communicate project schedules and timelines
- Maintain detailed and accurate task lists, timelines, and milestones for each project inside of task management software
- Coordinate and conduct site walks, including site inspections throughout the process and upon the completion of the installation to ensure quality control
- Schedule and conduct project review and status update meetings internally and externally and ensure that projects stay on schedule for timely completion
- Request timely purchase of equipment and materials to ensure project remains on task
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent executive functioning skills, including organization, prioritization, delegation, and written/verbal communication
- Strong interpersonal skills, including ability to listen to, lead and guide a team
- Capable of sharing the company’s vision and core values
- Skilled at problem solving and capable of adjusting on the fly
- Show enthusiasm for each project and model positivity for the team
- Ability to maintain sharp attention to detail throughout all phases of the project
- Ability to maintain a customer-focused, service-oriented mindset
- Ability to multitask and work on multiple projects simultaneously
EDUCATION AND EXPERIENCE REQUIRED:
- High School Diploma or GED
- 3-5 years in AV or Security industries
- Clean driving record
EDUCATION AND EXPERIENCE PREFERRED:
- Previous project management experience in AV or construction related field
- Experience interpreting blueprints, construction plan sets, and architectural drawings
- Familiarity with control systems, such as Crestron, Lutron and Savant
- Knowledge of current industry trends
- Training, education, or hands-on experience in the construction, electrical, or AV industries
COMPLEXITY & DIFFICULTY:
Degree of Supervision/Independence
- Broad – instruction, advice, and assistance available at request of employee. Review of work is not detailed and usually emphasizes accomplishment of broad work unit objectives rather than specific work assignments
Decision Making required/Freedom to Act
- Authority to implement decisions regarding how the duty is performed or how work assignments are carried out using extrapolated information from policy, past practice, outside documents, experience, education
PHYSICAL REQUIREMENTS:
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Physical Activities
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Frequency
(N)Never, (O)Occasionally or (C)Constantly
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Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
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O
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Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
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N
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Remaining in a stationary position, often standing or sitting for prolonged periods.
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C
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Moving about to accomplish tasks or moving from one worksite to another.
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O
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Adjusting or moving objects up to __ pounds in all directions.
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O
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Communicating with others to exchange information.
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C
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Repeating motions that may include the wrists, hands and/or fingers.
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N
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Operating machinery and/or power tools.
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N
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Operating motor vehicles or heavy equipment.
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O
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Assessing the accuracy, neatness and thoroughness of the work assigned.
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C
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Environmental Conditions
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Frequency
(N)Never, (O)Occasionally or (C)Constantly
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Low temperatures.
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O
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High temperatures.
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O
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Outdoor elements such as precipitation and wind.
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O
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Noisy environments.
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O
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Hazardous conditions.
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N
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Poor ventilation.
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N
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Small and/or enclosed spaces.
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O
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No adverse environmental conditions expected.
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O
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Physical Demands
Check only one
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Sedentary work that primarily involves sitting/standing.
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X
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Light work that includes moving objects up to 20 pounds.
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Medium work that includes moving objects up to 50 pounds.
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Heavy work that includes moving objects up to 100 pounds or more.
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Benefits Package:
- Formal and specialized paid training to increase your technological knowledge base
- Employer paid health insurance and life insurance
- Dental, vision, and family health insurance available
- $75/quarter Wellness reimbursement
- $50/month cell phone stipend
- Paid time off
- Paid travel time to and from worksite locations
- 8 paid holidays and additional paid floating holiday after 1 year of service
- 401k with 3.5% employer match after 6 months
- Technician Milestone Program that provides career progression opportunities with advancement in skills and compensation
- Longevity Bonus and Employee Referral Bonus eligibility
- Culture that engages and recognizes employees for individual and team accomplishments
- Company provided vehicle from office to the worksite
- Company provided clothing with logo