AV Scheduling Coordinator
Summary
Coordinates high-end residential AV, lighting, and smart-home installations and service visits for ultra-wealthy clients, acting as the primary point of contact for scheduling and issue resolution.
You Are:
- A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.
You Have:
- A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
Your Location
- 2327 Beatrice Street, Dallas TX 75208
Your Schedule:
- Full Time (40hrs/Wk)
- Mon-Fri 7:30am to 4:30pm
Your Manager:
- Jonathan, Ops Mgr
Evolve's Core Values:
- Precision is the Standard
- Protect The Experience
- Own Everything
- Build with Intention
- Raise The Standard
Client Facing:
- Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones
- Primary Point of Contact: Phone, Email, Text, Ticketing System
- Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
- Satisfaction: Deliver a "WOW" experience, each and every time
- SLA: Meet or exceed our response times and obligations
Internal Facing:
- Interface With: Service Technicians, Project Managers, Accounting, Partners
- Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability
- Documentation: Update and Maintain accurate client records
- Expedite: Efficiently move the issue through various departments
- Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
- Familiarity with project management, scheduling, or CRM software platforms
- Experience working with high end clientele
- $50k to $60k/yr
- Medical Insurance - 50% covered
- Dental/Vision - 100% covered
- 15 days PTO
- 6 Paid Holidays
- Short Term Disability/Group Term Life
- Company Outings + Events
- Employee Discounts