Avaya Administrator

This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)

Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.

Avaya System Administration (Moves, Adds, Changes) experience

Avaya Call Management (Contact Center reporting) experience

Cisco Unity Voicemail experience

Remedy Ticketing System experience

Experience with Sharepoint

Experience with Changepoint

Regards,

Vikas Kumar

vikas.kumar(@)360itpro(dot)com