Avaya Solution Architect (Seattle, WA or Portland, OR)

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We specialize in advanced cybersecurity, robust communications and networking, and unified communications and collaboration tools. Our services also include contact center management, scalable data platforms for analytics and AI, and 24/7 IT support. With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.

We are seeking a dynamic and technical Avaya Solution Architect. In this presales role, you’ll serve as a trusted advisor, guiding clients through Avaya technologies, helping them envision solutions tailored to their unique business challenges.

What You’ll Do

• Partner with Account Executives to lead presales conversations on Avaya solutions.
• Consult with clients to understand business objectives, use cases, and technical requirements.
• Develop an approved training plan to maintain knowledge of the latest technology and how it benefits the customer.
• Maintain strong relationships with clients, technology partners, and vendors.
• Communicate proactively and effectively with customers. Provide training, webinars, whitepaper's as necessary to establish Cerium as the technology leader in the given area.
• Design tailored solutions, proposals, presentations, and Statements of Work (SOWs) for seamless delivery handoff.
• Manage activities in the CRM (Dynamics 365): update opportunities, track deal stages, and record key client interactions.
• Periodically forecast opportunities to keep sales, implementation and services leadership aware of opportunities in their technical area(s) of expertise.
• Support customer facing events, user groups, and conferences as needed.