Aviation Safety Systems Quality Assurance Office Manager

Role Purpose

To ensure the effectiveness, integrity, and continual improvement of aviation safety management systems across the Aviation Safety & Environmental Sector by leading quality assurance activities, monitoring compliance, coordinating audits, validating safety performance, and supporting executive decision ‑ making through accurate reporting, analysis, and governance alignment.

Key Responsibilities/Duties

A. Functional\:

1. Safety Quality Assurance & Compliance Monitoring

· Review and confirm the efficiency of the Aviation Safety Management System (SMS) at all units in the sector.

· Oversee the adherence to relevant local and federal aviation safety laws, for example, Law 11/2020 for the formation of DCAA
Law 7/2015 for the Safety & Security of Dubai Airspace
Law 4/2020 for the regulation of (UAS).

· Ensure timely closure of findings and corrective action initiatives and coordinate internal quality audits.

2. Audit Planning, Execution & Follow‑up

· Support the design and implementation of the annual internal audit plan by collaboration with the Corporate Excellence Section in Strategy & Governance Department and The Internal Audit Office of the corporation.

· Monitor audit findings to confirm that the corrective measure has been implemented, as well as to ensure that the auditors meet the audit timeline.

· Coordinate with internal and external auditors and keep audit documentation.

3. Safety Data Analysis & Performance Reporting

· Gathers, analyses, and interprets safety performance indicators (SPIs) and operational data.

· Develop safety performance reports, dashboards, executive summary/visit reports and notes for the Executive Director.

· Recognize patterns, risk profiles, and those issues in need of action or enhancement.

4. Sector Coordination & Executive Support

· Manage all administrative and technical communications for the Executive Director of the sector.

· Write agendas, briefing notes, and documentation for sector meetings, committees, and working groups.

· Timely follow-up and closure on all issued executive orders and decisions and issue required reports.

5. Change Management & Safety Impact Assessment

· Support sectoral process for monitoring change management initiatives at all organizational units of the sector.

· Review operational or organizational operational changes related to and affecting aviation safety and environment systems and compliance

· Ensure it is in line with business continuity, agility resilience and local, federal, and international safety governance frameworks.

6. Documentation, Policies & Procedures

· Develop, update, publish, and maintain policies, manuals, procedures, regulations, and templates related to safety quality assurance.

· Documentation should be in accordance with the DCAA documentation issue and control standards, ICAO and GCAA requirements, and the corporate governance frameworks of DCAA and the Dubai Government Executive Council.

7. Stakeholder Coordination & Safety Culture Promotion

· Work with DCAA’s in-house units, Local regulators and entities, and key partners to foster an Aviation safety governance framework.

· Develop plans to promote safety culture, awareness, and continuous improvement throughout the organization units of Aviation Safety & Environment Sector.

8. Sector Data Management & Knowledge Governance

· Keep databases, records, information, data and archives in place. Ensure the maintenance of issue and control requirements as per DCAA’s standards requirements.

· Ensure the databases, records, and archives of current information and data are maintained in all sectors’ organizational units and are as real and relevant as possible as part of the knowledge governance and sector data management.

· Support and back efforts for digitization and AI utilization with regard to digital safety data, oversight, and reporting related to Safety Digital Transformation Initiatives.

9. Other Duties\:

· Performs other job-related duties as assigned, consistent with the operational and regulatory oversight responsibilities of the Aviation Safety & Environment Sector.

B. Managerial\:

1. Office Strategy and Planning

Lead development and execution of the Office’s operational plan, ensuring alignment with sector priorities, governance frameworks, and performance expectations.

2. People Leadership and Capability Development

Lead, coach, and develop office staff, setting clear performance expectations, promoting accountability, and supporting capability development in coordination with HR and sector leadership.

3. Performance and Quality Discipline

Ensure structured performance monitoring, reporting accuracy, and adherence to quality assurance and governance standards across all office activities.

4. Resource and Budget Coordination

Coordinate preparation and follow-up of office-related resource and budget requirements in alignment with sector priorities and institutional financial governance processes.

5. Stakeholder and Cross-Unit Coordination

Maintain structured working relationships with sector directors, department heads, and internal governance functions to ensure integration, alignment, and reliable execution of sector governance requirements.

6. Governance Culture and Continuous Improvement

Promote a culture of governance discipline, documentation integrity, process consistency, and continuous improvement across office operations and sector coordination activities.