Aviation Sales Support

Job Title:

Aviation Sales Support

Employer:

Sol Aviation Services Limited

Location:

Barbados

Available to:

Yes

Current Sol staff

Yes

External Applicants

Reports to:

General Manager, Sol Aviation Services Limited

Subordinates:

None

Purpose:

To support the Aviation Sales Team covering Global, Special Carriers and General Aviation customers in all SASL locations.

Principle Accountabilities:

Business Development and Performance Monitoring

Ensure completed and accurate sales documentation

Assist in the reporting of Sales data

Assist with the analysis of customer portfolios, individual customer performance, and market aviation segments

Customer Relations Management

Assist with the building of strong customer relationships

Support negotiations and Tender processes with the customers

Entering of customer information details into Great Plains (GP) system

Respond to customer calls and handling of queries, complaints, fuelling notification, invoicing errors within 24 hours (real time)

Assist the sales team with promotional events, distribution of brand and other material to customers

Fuels Price Management

Communicate relevant Price changes and changes to 3rd Party charges (e.g. airport fuel tax) to customers and airfield operations personnel

Enter approved price changes in GP system

Enter approved changes to 3rd Party fuel related charges/fees in GP system

Assist with the monitoring of customer unit margins

Customer Invoicing

Ensure the accurate inputting of ADRs from Sol managed and non-Sol managed locations

Execute the ADR validation process

Execute the GP invoicing process also on weekends

Support the Sales Reps in the investigation and correction of invoicing errors

Support the Sales Reps in the resolution of invoice disputes, analysing the causes to avoid repeating errors

Resend receipts and invoices to customers whenever necessary and solve other related queries

Assure that customer EDI requests are completely satisfied

Credit Management

Monitor account receivables, credit limits, alert Sales Reps of late payment issues and advise credit stop notification (to customers and airports) in line with Control Framework and discussions held within the Aviation Sales Team

Support Sales Reps with the management of pre-payment accounts and the reconciliation of payments

Assist Sales Reps with the collection of any outstanding amounts

Qualification Requirements:

· Minimum an Associate degree in Business related discipline

· A self-starter with a high level of self-assurance and ability to work in a virtual team

· Excellent relationship skills, customer focused and service oriented

· Strong organizational and time management skills.

· Proficiency in the use Microsoft Office Tools –e.g. Word, Excel etc.

Other Competency Requirements:

· Customer Service and communication skills

· Negotiating Skills

· Credit Management

· Analytical Skills and Information Management