AVP, Data Platform Customer Success Specialist, Customer Enablement & User Outreach, Data Platform, Group Technology

You will drive customer success, user enablement, communications, and engagement for the data platform. You will run outreach, onboarding, learning, community, reporting, and cross-functional programmes, using feedback and performance data to improve adoption and customer experience.

Responsibilities

• Drive user outreach and engagement campaigns to increase awareness, onboarding, adoption, and effective platform use
• Manage customer communications for releases, maintenance, service updates, announcements, and feature launches
• Translate technical information into clear, actionable communications for different user groups
• Coordinate onboarding, enablement, training, workshops, office hours, and learning activities
• Build user communities through knowledge-sharing sessions, forums, roadshows, and showcases
• Gather and analyse customer feedback to identify needs, pain points, and improvement opportunities
• Develop dashboards, reports, and insights on adoption, engagement, satisfaction, and communications
• Manage programmes and workstreams from planning through execution

Requirements

• Degree in a relevant discipline
• 5 to 7 years of relevant experience in customer success, technology adoption, user enablement, change, programme management, technology operations, or communications
• Experience owning programmes or workstreams end to end
• Stakeholder management and influencing skills
• Written and verbal communication skills
• Analytical and problem-solving skills
• Experience delivering user-facing onboarding, adoption, learning, communications, events, communities, or engagement campaigns
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Familiarity with SharePoint, Confluence, Jira, or Teams
• Ability to manage multiple priorities independently