AVP, Digital Transformation Specialist (Operations COEs), Group Ops Capability Centre (GOCC), Group COO

- Convert SOPs into agent consumable skills - Create single source of truth for operational knowledge - Define knowledge standards and governance - Design ontology taxonomy metadata frameworks - Develop knowledge graph frameworks - Drive issue resolution and change management - Establish AI readiness through knowledge assets - Establish centralized SOP platform - Establish governance controls and risk management - Improve knowledge management and operational efficiency - Integrate SOPs and knowledge bases - Integrate knowledge assets into AI platforms - Lead SOP transformation to AI agent skills - Manage stakeholder alignment and adoption - Monitor platform effectiveness and knowledge quality - Orchestrate AI powered workflows - Own end to end delivery roadmap