AVP L2 Production Support Engineer Institutional Banking Group Technology Group Technology

You will provide L2 production support for transaction banking platforms, lead incident resolution and root-cause analysis, and monitor service health. You will coordinate resilience testing, automate operational processes, improve service stability metrics, maintain ITIL and security compliance, and mentor junior engineers.

Responsibilities

• Provide L2 production support for transaction banking platforms
• Lead production incident management and resolution
• Drive root-cause analysis and problem management
• Monitor system health, performance, capacity, and availability
• Coordinate major incident management
• Execute disaster recovery and business continuity exercises
• Drive automation, observability, and SRE practices
• Improve service stability metrics
• Ensure security, regulatory, audit, and ITIL compliance
• Mentor junior engineers

Requirements

• Degree in Computer Science, Information Technology, Engineering, or a related discipline
• At least 8 years of relevant production support, application support, SRE, or platform operations experience
• Experience supporting mission-critical banking applications
• Unix or Linux expertise
• SQL database experience
• Oracle
• MariaDB
• Shell scripting
• Application troubleshooting
• MQ or WebSphere experience
• Observability and monitoring tool experience
• Incident, problem, and change management knowledge
• Python
• Ansible
• Jenkins
• CI/CD
• OpenShift or Kubernetes exposure
• Willingness to participate in on-call support