AVP- Salesforce Platform Administrator - IB Tech And CRM/ Analytics
Job Summary:
Key Responsibilities:
Mandatory Qualifications & Skills:
Platform administrator for a large-scale, heavily customized Salesforce org, config-driven frameworks, complex permission and sharing models. Owns platform configuration, stability, and operational health across a global engineering practice. Works at the intersection of admin, dev, and infrastructure - coordinating cross-team platform changes, managing credential lifecycles, and keeping production integrations healthy. Expect strong operational ownership, proactive communication across time zones, and the ability to manage high-volume platform requests with clarity and consistency
- Platform Configuration: Permission sets/groups, sharing rules, role hierarchy, OWD, Named Credentials, Custom Metadata, framework configuration records, dynamic layouts, reports/dashboards.
- Environment & Release Management: Sandbox strategy, refresh cycles, deployment validation, post-deployment verification.
- Certificate Management & Cross-Team Coordination: SSL/TLS, OAuth, JWT, Named Credential rotations, connected app secrets. Track expirations, plan renewals. Central coordination point across admin, dev, infrastructure, and security teams for cross-cutting platform changes.
- User & Access Management: Provisioning, deactivation, license management, SSO configuration, audit-ready access documentation. Drive platform adoption.
- Data Management: Bulk data operations, migrations, deduplication, archival at scale. Data governance, hygiene, and classification compliance.
- Release Impact & Security: Seasonal release impact assessment, critical updates, security remediations, platform hardening. Org health monitoring (storage, API limits, scheduled jobs).
- Guide and upskill other admin team members. Evaluate emerging Salesforce capabilities for platform improvement. Contribute to configuration governance standards and platform roadmap discussions.
- Documentation: Configuration notes, SOPs/runbooks, solution documentation for traceability and operational continuity.
- Administered heavily customized Salesforce orgs in production. Proficient with declarative automation (flows, validation rules, approval processes, email alerts), Salesforce CLI, Metadata API, and sandbox management.
- Deep working knowledge of Salesforce security model — profiles, permission sets/groups, sharing rules, OWD, FLS, role hierarchy, SSO, OAuth, Named Credentials.
- Hands-on experience with certificate and credential lifecycle management — SSL/TLS, JWT, OAuth token renewals, connected app configurations.
- Strong understanding of Salesforce out-of-the-box sharing principles, Apex managed sharing, and custom sharing reasons.
- Experience with bulk API, data migration tooling, and large-volume production data operations, Platform events and Change Data Capture.
- Proven experience in globally distributed teams with multi-time zone stakeholder coordination
- Strong debugging instinct across config, automation, and integration layers.
- Current knowledge of Salesforce seasonal releases, critical updates, and platform evolution — independently assesses impact, plans adoption, and executes remediations.
- Good to have: Apex/LWC familiarity. Data enrichment/sync/market intelligence integrations. Marketing automation exposure, financial services experience, AWS Cloud Practitioner.
#LI-JJ2