Commercial Lines Underwriting Leader

Western National is seeking a Commercial Lines Underwriting leader to join our team!

The individual in this role will have the opportunity to provide strategic leadership for commercial underwriting operations across multiple teams or locations. This individual will shape underwriting strategy, develop high-performing teams, and partner across the organization to drive profitable growth while ensuring underwriting excellence, regulatory compliance, and exceptional customer experiences.

This role is based in our Seattle, Washington, office and is not eligible for remote work.

What are the responsibilities and opportunities of this role?

• Leads, coaches, and develops commercial underwriting managers, team leads, and underwriters to achieve individual, team, and company performance goals while fostering engagement, accountability, and strong business performance.
• Develops and implements underwriting strategies that balance risk and reward, strengthen the commercial product portfolio, and drive profitable growth.
• Partners with product development, actuarial, claims, sales, and other cross-functional teams to optimize underwriting performance and improve business results.
• Manages agency and vendor relationships to ensure alignment with company objectives, service expectations, and underwriting standards.
• Monitors underwriting practices to ensure compliance with company guidelines, regulatory requirements, and industry best practices.
• Evaluates market trends, competitive conditions, and emerging industry issues to maintain a strong competitive position.
• Develops and executes regional business plans focused on retention, pricing, exposure management, and profitable new business growth.
• Champions a collaborative "One Team, Better Together" culture across departments and locations.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.
• Performs special projects and other duties as assigned.