AWS Connect Architect

Role Name: AWS Connect Architect Location: Seattle, WA. ONSITE. Job Description: - Lead assessment and design of the target-state contact center solution utilizing Amazon Connect. Define call routing, IVR, omnichannel engagement, workforce, and agent experience capabilities. Evaluate migration approaches from existing customer service workflows to Amazon Connect. Design integrations with ServiceNow CSM, CRM, identity, reporting, and enterprise platforms. Assess opportunities for AI-powered self…