AWS Connect Developer and Tester
Solid AWS Cloud and AWS Connect Developer experience
Position
Description:
?Design,
develop and implement AWS Connect processes to include new or modifications to
applications, forms, workflow, policies, actions, access control, interfaces,
and any other configurations required to support client processes
Provide
recommendations for enhancing existing operations and provide recommendations
for new updates or modifications
Support
and enhance existing processes based on new requirements or upgrades
Facilitate
requirements gathering, review and document requirements
Design
and develop solutions within the ServiceNow environment
Requirements
This experience is the foundation a candidate needs to be
successful in this position:
Bachelor’s
Degree in Computer Science, Mathematics, Engineering, or a related field
7
years of experience working with large enterprise framework
7
years of hands-on experience working with AWS Cloud platform
3
years of hands-on experience working with Amazon Connect
3
years of experience using Node.js, Python or Java for development
3
years of experience in designing call routing & messaging
Excellent
interpersonal and communication skills
REQUIREMENTS:
Solid AWS
Cloud and AWS Connect Developer experience
Extensive
experience and knowledge with IVR, Automatic Call Distribution (ACD),
Skill-Based Routing, Live Chat
Experience
with process flow documentation creation.
Strong
verbal and written communication skills.
DESIRED SKILLS:
Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
Prior Federal government experience
Self-starter, highly motivated individual who adapts to a dynamic work environment
Strong attention to detail with an ability to operate effectively across multiple priorities