AWS Connect / Genesys Migration Engineer

SNI is serving as a trusted IT Outsourcing partner in line with the needs of World's most prestigious firms and carried out successful projects worldwide.

Scope:

• Solution Implementation: Participate in the deployment and implementation of core Contact Center systems.

• Platform Migration: Support and execute the technical migration from Genesys to AWS Connect.

• Software Development: Develop, optimize, and maintain robust solutions using Python.

• Stakeholder Collaboration: Act as a bridge between business and technical stakeholders throughout the project lifecycle.

• Continuous Improvement: Proactively contribute to upgrading and optimizing existing Contact Center solutions.

Skills:

• Hands-on experience with AWS Connect; strong preference for experience with Genesys.

• Proficiency in Python

• Minimum of 3 years of commercial software development experience.

• Strong business understanding of Contact Center processes, workflows, and solutions.

• Experience with Cyara (automated testing and monitoring).

• Knowledge of Node.js.

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