AWS Connect Solutions Engineer
Summary
Designs and configures Amazon Connect contact flows, integrates IVR with APIs and AWS services, and builds reports for contact centers.
Looking for candidates with good experience as IVR / Contact Center Engineer. Required skills: Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB Nice to have skills: Service design with developer background and quick learning ability. Experience with AWS customer engagement tools (Connect, Lex, etc.).Configure contact flows and build reports in AWS Connect. Integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.)…