AWS Contact Center Architect
Summary
Designs and implements Amazon Connect-based contact center solutions, including voice, chat, IVR, and omnichannel systems, with integrations to CRM and AI-driven self-service.
Role - AWS Contact Center Architect Location- Providence, RI Key Responsibilities Design scalable Amazon Connect solutions for voice, chat, IVR, and omnichannel engagement. Lead contact center cloud migration and modernization programs. Develop integrations with CRM, WFM, customer data, and enterprise platforms. Design virtual assistants, voice bots, self-service, and conversational AI solutions. Ensure security, compliance, resiliency, and architecture standards. Provide technical leadership a…