AWS Data Support Engineer

Vacancy NoVN14666 Job TitleAWS Data Support Engineer Office LocationID-Jakarta Alternative Office Location

About the Role

We are looking for a Support Engineer with a strong focus on Data Support to help bridge the gap between our Support and Data teams.

This role is ideal for someone with experience supporting AWS Environments alongside data-based platforms and working within customer production environments. The successful candidate will play a key role in supporting customers with data-focused managed service contracts while helping improve the wider team’s operational knowledge and capabilities.

The role combines technical troubleshooting, proactive support, customer communication, and continuous service improvement within modern AWS-based environments.

Your Key Responsibilities

Incident and Request Management

• Manage and resolve customer incidents and service requests within agreed SLAs.
• Troubleshoot complex technical and data-related issues efficiently and professionally.
• Provide clear and timely communication to customers throughout the incident lifecycle.
• Perform RCAs following critical incidents to identify and address underlying issues and prevent recurrence.
• Participate in an on-call rota and act as an escalation point for critical customer issues when required.

Data Platform Support

• Monitor and maintain data pipelines, APIs, and integrations across customer environments.
• Investigate and resolve issues relating to data ingestion, transformation, and delivery.
• Support the reliability, consistency, and performance of customer data platforms.
• Ability to independently explore/query data to answer questions raised by stakeholders and understand the data model.

AWS Infrastructure Support

• Proactively monitor customer AWS environments to ensure availability, performance, and operational health.
• Support AWS infrastructure and services used within customer environments.
• Assist with infrastructure changes and maintenance activities where required.

Continuous Service Improvement

• Contribute to ongoing improvements within the support function and customer environments.
• Perform trend analysis and problem management activities to identify recurring issues and permanent fixes.
• Assist in developing monitoring, alerting, automation, and operational best practices.
• Participate in internal discussions around tooling, technology, and service improvements.

Documentation and Knowledge Sharing

• Create and maintain clear technical documentation, operational procedures, and support runbooks.
• Share knowledge and collaborate closely with both Support and Data teams.
• Help improve the wider team’s understanding of data platforms, troubleshooting methods, and data operations.

Client Onboarding

• Support the onboarding of new customers into managed support services.
• Assist with data-related operational readiness, monitoring, and support setup activities.

Qualifications / RequirementsExperience:

• Hands-on experience supporting environments within Amazon Web Services.
• Experience supporting data pipelines, APIs, and integrations.
• Experience managing incidents and troubleshooting production issues.
• Strong customer service and communication skills.
• Experience using monitoring and alerting tools.
• Strong documentation and organisational skills.
• Experience with Infrastructure as Code tools such as Terraform.
• Familiarity with scripting or automation using Python or Bash.
• Experience working with AWS data platforms and ETL tooling.
• Exposure to modern data engineering practices and operational support models.

Personal Attributes

We are looking for someone who is:

• Customer-focused and service-oriented.
• Proactive and able to work independently.
• Calm and methodical when troubleshooting technical issues.
• Adaptable and comfortable working in fast-paced environments.
• Collaborative and supportive when working across teams.

About Us

Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates’ dedication to creating an exceptional partner experience. Westcon and Comstor are the company’s go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.

Applications Close Date30 Sep 2026