AWS System Support Engineer

Job Summary:

We are looking for an experienced AWS System Support Engineer with a minimum of 3+ years of relevant hands-on experience in AWS cloud infrastructure management, system administration, monitoring, troubleshooting, and technical support.

The ideal candidate should have strong expertise in managing AWS environments, maintaining system availability, resolving infrastructure-related issues, and ensuring the performance, security, and reliability of cloud-based systems.

The candidate must be capable of independently handling cloud infrastructure support, incident management, and operational activities in a production environment.

Roles & Responsibilities:

• Manage, monitor, and maintain AWS cloud infrastructure and services.
• Provide L1/L2/L3 system and infrastructure support for production environments.
• Administer and troubleshoot AWS services, including EC2, S3, VPC, IAM, RDS, CloudWatch, Route 53, and Load Balancers.
• Monitor system performance, availability, resource utilization, and infrastructure health.
• Troubleshoot server, network, connectivity, application hosting, and cloud infrastructure issues.
• Perform Linux and Windows server administration, configuration, patching, and maintenance.
• Manage user access, IAM roles, security groups, and access permissions in accordance with security policies.
• Handle incident management, root cause analysis, and preventive measures to minimize recurring issues.
• Configure and maintain backup, recovery, and disaster recovery solutions.
• Support cloud infrastructure deployment, configuration, migration, and environment maintenance.
• Monitor and optimize AWS resource utilization and cloud infrastructure costs.
• Maintain system documentation, operational procedures, and incident reports.
• Coordinate with development, networking, security, and application support teams to resolve technical issues.
• Ensure compliance with infrastructure security standards, operational procedures, and SLA requirements.
• Participate in on-call support and scheduled maintenance activities as required.

Required Skills:

• Minimum 4+ years of relevant hands-on experience in AWS system support, cloud infrastructure support, or system administration.
• Strong practical knowledge of AWS services such as EC2, S3, VPC, IAM, RDS, CloudWatch, Route 53, and ELB/ALB.
• Experience in Linux system administration and troubleshooting.
• Working knowledge of Windows Server administration.
• Strong understanding of networking concepts, including TCP/IP, DNS, VPN, routing, subnets, firewalls, and security groups.
• Experience with system monitoring, incident management, and production troubleshooting.
• Knowledge of AWS backup, recovery, and disaster recovery practices.
• Familiarity with cloud security, access management, and infrastructure hardening.
• Experience with shell scripting (Bash) or Python for basic automation.
• Understanding of ITIL-based incident, problem, and change management processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to independently handle technical issues and provide timely resolutions.