AWS Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AWS Technical Account Manager based in United States.

This role offers the opportunity to manage strategic customer relationships while guiding complex AWS cloud initiatives from planning through successful delivery.
You will serve as a key bridge between customers, sales teams, engineers, and project managers to ensure cloud solutions align with business goals.
The position combines technical understanding, project management, account leadership, and customer success across multiple engagements.
You will oversee initiatives spanning managed cloud services, cloud migrations, application modernization, development, and Well-Architected Reviews.
Success requires strong organization, proactive communication, and the ability to balance schedules, budgets, risks, technical resources, and customer expectations.
You will also help identify opportunities to improve customer environments and contribute to account growth through consultative cross-sell and up-sell opportunities.
This is an excellent opportunity for a customer-focused technology professional who enjoys managing diverse cloud projects and creating measurable value through AWS solutions.

• Manage customer relationships associated with managed service agreements and AWS cloud projects, serving as a trusted point of contact throughout the engagement lifecycle.
• Assign, coordinate, and provide direction to technical team members, ensuring resources remain aligned with project milestones, priorities, and customer objectives.
• Organize, execute, and oversee cloud-based projects including Managed Cloud Services, cloud migrations, application modernization and development, and Well-Architected Reviews.
• Collaborate with internal sales, engineering, and project management stakeholders to define project scope, establish customer goals, identify risks, and maintain high service quality.
• Lead regular internal account and project review meetings to monitor progress, resolve challenges, and keep delivery activities on track.
• Manage multiple concurrent projects, including schedules, budgets, deliverables, resources, dependencies, and customer communications.
• Act as an escalation point for junior team members when technical, customer, or system-related roadblocks arise.
• Participate in estimating and solution engineering activities for new engagements within the assigned customer portfolio.
• Coordinate additional technical consultations when customers need guidance to optimize the performance, reliability, or value of their AWS environments.
• Present completed deliverables to customers, gather feedback, and ensure solutions meet agreed requirements and expectations.
• Partner with sales teams to identify improvement opportunities within existing accounts and support appropriate cross-sell and up-sell initiatives.
• Maintain proactive communication with customers and internal stakeholders to maximize customer satisfaction, business outcomes, and return on investment.

Requirements

• Bachelor’s degree and 5+ years of relevant experience managing technology projects, customer engagements, or related initiatives.
• Strong ability to develop and maintain working knowledge of AWS Cloud Services and the broader cloud technology ecosystem.
• Well-established understanding of project management methodologies, processes, and delivery practices.
• Demonstrated success in project management and/or account management roles with a strong record of delivering high-quality services and customer experiences.
• Proven ability to build, maintain, and manage productive relationships with both technical and non-technical internal and external stakeholders.
• Strong communication, organization, prioritization, problem-solving, and customer relationship management skills.
• Ability to manage multiple projects and customer priorities simultaneously while maintaining attention to schedules, budgets, risks, and deliverables.
• Ability to obtain the AWS Certified Cloud Practitioner certification upon hire.
• Willingness and ability to pursue AWS Solutions Architect – Associate certification is preferred.
• Hands-on experience managing AWS customer environments is highly preferred.
• Additional AWS certifications such as Cloud Practitioner, Solutions Architect – Associate, or SysOps Administrator are advantageous.
• Experience working in a Managed Service Provider (MSP) environment or in a customer-facing technical account management position is preferred.
• Familiarity with ITIL frameworks or service management methodologies is a plus.
• Experience with cloud migration projects, hybrid cloud environments, professional services, or technology consulting is beneficial.
• Willingness to travel approximately twice per quarter to the organization's headquarters in Rochester, New York.

Benefits

• Opportunity to manage strategic AWS customer relationships and high-impact cloud technology initiatives.
• Exposure to diverse cloud projects spanning managed services, migrations, application modernization, development, and Well-Architected Reviews.
• Collaborative environment working closely with sales, engineering, project management, and other technical professionals.
• Opportunity to deepen AWS cloud expertise and pursue industry-recognized AWS certifications.
• Professional growth through hands-on involvement in cloud strategy, technical consulting, project delivery, and account development.
• Opportunity to contribute to customer success while identifying opportunities for account expansion and long-term partnerships.
• Travel approximately twice per quarter to Rochester, New York, providing opportunities for in-person collaboration and team engagement.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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