AY2627 IT Service Desk Assistant - CTS (Work-Study Required)

Duties include: Assisting users to resolve issues with technology via phone, email, or in person. Candidates should have a passion for helping others; good customer service skills and the ability to communicate effectively. Eagerness to learn is essential. Training provided on everything you need to know in order to perform the job successfully. 5 essential functions - address walk-ins (25%), answer the phones (25%), monitor our email ticketing system (25%), and assist full-time with various administrative duties (10%), and on-going training and monitoring of our knowledge base (10%). 2 non-essential functions - run errands around campus - mainly between Rockwell and Union (2.5%) and assist other teams within CTS (2.5%). Strong customer service, passion for learning and helping others