Azure Cloud Devops Module Lead

L1 Support Engineer

Provides first-line operational support across the OSDU platform applications and services, focusing on triage, incident handling, and resolving or escalating issues across a microservices-based environment.

Core skills

• Solid understanding of microservices architecture and how distributed services interact

• Familiarity with authentication and authorisation concepts (OAuth 2.0, tokens, identity flows)

• Python, for scripting, diagnostics, and basic troubleshooting

• A developer background or hands-on coding exposure, which helps with investigating issues at a deeper level Responsibilities

• Act as first point of contact for incidents and support requests

• Triage, diagnose, and resolve issues where possible, escalating to L2/L3 when needed

• Monitor platform health and respond to alerts

• Document issues, resolutions, and known workarounds

• Work as part of a distributed offshore support team

Nice to have

• Familiarity with the OSDU data platform and energy/subsurface domain

• Experience with logging and observability tooling (e.g. Azure Monitor, Log Analytics)

• Exposure to API troubleshooting (REST, Postman, status code analysis)

• Understanding of cloud platforms, ideally Azure

L1 Support Engineer

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