B2B Customer Service Officer with English 1
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BASF - At BASF, we offer a range of exciting job opportunities! B2B Customer Service Officer with English 1
Description
RESPONSIBILITIES
- Provide excellent customer service to dedicated customers
- Support customers along the whole OTC process
- Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
- Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
- Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
- Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards
QUALIFICATIONS
- Bachelor or Master degree
- First relevant professional experience in sales administration and/or business customer service roles would be an advantage
- Experience with the SAP system, mainly in the SD module would be an advantage
- Customer orientation and team work abilities
- Strong communication skills and ability to work in international environment
- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
- Fluent English
BENEFITS
- We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
- With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance
- You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
- At work, our values are important to us: innovation, openness, flexibility and attractiveness
ABOUT US
At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.