B2B Operations Specialist
WHAT YOU'LL DO
- Partner Operational Support: Act as the primary point of contact for partners for day-to-day operational and technical queries (e.g. order and returns issues, system-related questions, and customer service priorities), delivering timely, high-quality support across all communication channels to ensure operational continuity and partner satisfaction.
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Data-Driven Problem Solving: Monitor and analyze partner operational KPIs to identify trends, diagnose systemic bottlenecks, and proactively engineer long-term solutions for recurring issues.
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Technical Account Management: Act as the primary escalation point for complex technical and operational queries, translating technical friction into actionable product feedback.
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AI & Automation Integration: Leverage AI tools and automated workflows to streamline routine partner queries, increasing self-service capabilities and freeing up your bandwidth for high-impact, strategic partner interventions.
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Cross-Functional Process Engineering: Partner with the organization to champion the "voice of the partner," utilizing data trends to influence operational standards and drive value for the partner ecosystem.
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Continuous Improvement: Define, document, and scale best-in-class operational frameworks that elevate partner autonomy, efficiency, and satisfaction.
WHO YOU ARE
- B2B Operations Background: Experienced in a B2B, e-commerce operations, or technical account management environment where you managed complex enterprise or vendor relationships.
- Strong Communicator & Influencer: Ability to translate complex technical concepts into clear, actionable insights for both luxury brand partners and internal teams.
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Analytical Mindset: You don't just look at data; you look through it to find root causes. You are comfortable using data visualization tools.
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Tech and Automation Savvy: You have a natural curiosity for tech stacks, APIs, and AI tools. You look for ways to automate manual tasks rather than doing them repetitively..
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Problem Solver: You have a strategic approach to troubleshooting. When a process breaks, your instinct is to fix the system, not just the individual case.
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Agile and Adaptable: Thrives in a fast-paced environment and is comfortable navigating ambiguity as our platform and tools evolve.
REWARDS & BENEFITS
- Health insurance for the whole family and other well-being resources
- 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and
- Boomerang: sabbatical program after 5 years service
Training opportunities and free access to LinkedIn Learning - Flexible benefits program
Flexible working environment
EQUAL OPPORTUNITIES
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
Skills
As published by lever · 4 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website, What is your age range?, I identify my gender as:, I identify my ethnicity/race asSelect all that apply, particularly if you consider yourself of mixed, I identify my sexual orientation as:, Do you have a disability or health need?Our definition of disabilities or health needs includes a wide range of physical and mental conditions that have an impact on your health or life activities. Some examples include: having cancer, hearing loss, HIV, Multiple Sclerosis or having a visual impairment. It also includes neurodiversity, which describes people who think and learn differently, such as autism, dyslexia or Attention Deficit Hyperactivity Disorder.
Short answers (2)
- What are your salary expectations (gross/monthly)?
- Notice period (in days)
Pick from a list (2)
- How would you rate your English level?
- This is a hybrid position based in the office identified (3x/week in the office). Can you confirm that you have that availability?