B2B Support Specialist - iGaming Provider

About the Role

We’re seeking a B2B Support Specialist to join one of the world’s leading iGaming providers. In this role, you’ll ensure an exceptional partner experience by providing efficient support, resolving issues promptly, and maintaining strong internal communication across teams.

• Provide timely and accurate responses to partner inquiries through internal communication channels

• Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience

• Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues

• Adhere strictly to internal B2B support processes and workflows based on case type and internal directives

• Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly

• Escalate complicated or unresolved issues to the person in charge as necessary

• Handle partner information with the highest level of confidentiality and professionalism

• Stay up-to-date with industry trends, news, and events

• Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

Requirements

• Bachelor’s degree in Business Administration or any related field

• Proven experience in B2B, customer, or technical support in the IT industry is an advantage

• Knowledge of MS Office is mandatory

• Fluency in the Portuguese and English languages is required

• Knowledge of the Spanish language will be an advantage

• Strong problem-solving skills and a proactive approach to issue resolution

• Ability to work under pressure in a fast-paced environment

• Strong organizational skills and attention to detail

• Team player mindset with the ability to collaborate effectively with cross-functional teams

• Accountable, reliable, and professional approach working with b2b clients/teams

• Openness to continuous learning and adapting to new process improvements