Back Office Administrator
Summary
Processes client withdrawals, monitors payments, and handles compliance checks for a global multi-asset broker.
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Back Office Administrator to join our team!
Your role at HFM:
- Process and monitor client withdrawal requests
- Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations
- Communicate with banks and payment processors
- Assist clients with general finance inquiries via phone and email
- Collaborate with other departments for back office related tasks
- Provide daily screenshots of payment gateway balances for accounting reconciliation
- Check KYC documents when required
Requirements
- 1+ years’ experience in a Back Office, Finance or similar role
- Good command of the English language (oral and written)
- Experience in the FX/ Financial Services Industry will be considered an advantage
- Computer proficiency
- Attention to detail
Benefits
- 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
- Participation in the Company’s Medical Scheme from day one
- Birthdays are always a day off
- Referral Bonus – refer a candidate we would all enjoy to work with
All applications will be handled with the strictest confidentiality.