Back Office Medical Assistant-Travel Team (Beaumont/Hemet))

The Travel Team Medical Assistant provides comprehensive support across both front office and back-office clinical operations within Group 3: Beaumont and Hemet. This role ensures efficient clinic flow, delivers excellent patient service, and supports providers through direct clinical assistance and administrative coordination. The position requires flexibility, professionalism, and a strong commitment to patient confidentiality and care standards.

Our Values and Culture

We are a values-based organization, and our values guide not only what we do—but how we do it every day. Our commitment to clinical quality, integrity, teamwork, accountability, service excellence, continuous improvement, and celebrating one another shapes how we care for patients, support our teams, and make decisions across the organization.

These values are not just words on a page, they are reflected in the behaviors we expect from one another, including:

• Taking ownership and accountability

• Communicating honestly and with integrity

• Working collaboratively as a team

• Delivering exceptional service to patients and colleagues

• Embracing feedback and continuous improvement

• Doing what is right, even when it is difficult

At PDI, our culture is built not only on performance, but on character, consistency, and a shared commitment to fulfilling our purpose with excellence. Demonstration of these values is a core expectation of all employees and is considered in overall performance.

Essential Job Duties & Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Patient Care & Clinical Support

• Supports Office Manager with clinic operations and workflow execution

• Directly assists physicians and mid-level providers in delivering patient care

• Prepare exam rooms, procedure trays, and instruments for daily clinical activities, including dermatology procedures such as biopsies, excisions, cryotherapy, and I&Ds

• Room patients, verify patient information, and ensure all required consents, documentation, and photos are completed

• Assist providers during medical and surgical procedures; administer injections, remove sutures, bandage wounds, and support post-procedure care as directed

• Accurately scribe patient encounters in the EMR, including medical history, chief complaint, provider notes, and prescriptions

• Prepare patients for preliminary tests requested by the provider

• Maintain biopsy logs, ensure proper follow-up, and document results requiring additional medical care

• Clean, sterilize, and maintain surgical equipment; document sterilization procedures and ensure compliance with OSHA and CLIA standards

• Inventory medical supplies and assist with order placement

Front Office & Patient Services

• Greet patients, visitors, vendors, and pharmaceutical representatives professionally and courteously

• Check patients in and out efficiently, ensuring required forms, identification, insurance, and appointment information are completed and verified

• Verifies insurance eligibility and coordinates authorization, referral, and payment requirements

• Schedule, reschedule, and cancel patient appointments; communicate schedule changes to providers and clinical staff

• Deliver professional phone communication while managing multi-line phone systems, responding to patient inquiries, and minimizing hold times

• Maintain patient demographic and insurance information accurately within the EMR

• Coordinate with clinical and administrative teams to address patient flow, delays, and service needs

• Maintain a clean, calm, and welcoming reception and waiting room environment

Administrative & Operational Support

• Demonstrates alignment with PDI’s Vision, Purpose, Goals and Values

• Report potential liability issues or patient complaints promptly to leadership

• Maintain strict patient confidentiality and comply with HIPAA regulations

• Monitor and respond to work-related email communications in a timely manner

• Utilize Microsoft Office Suite and EMR systems efficiently

• Participate in continuing education and required training, including Certified Dermatology Training (CDT)

• Support Lean/5S standards and overall clinic organization

• Travel to multiple clinic locations as assigned (up to 90%)