Back Office Remediation Transactions Manager I

Join our Back Office Remediation Team and excel your career as a people manager. As a Transactions Manager in Transaction Operations, you will lead a team within the check processing operations, managing complex multi-shift operations. You will influence the strategic direction of the business and ensure best-in-class delivery for our clients. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

Job Responsibilities:

• Build and manage a large-scale, complex, multi-shift keying operation with up to 25 employees and contractors, including training, task allocation, setting deadlines, and managing performance.
• Establish daily production goals based on productivity targets, budget, and resources. Monitor team output and manage personnel to ensure all throughput goals are achieved.
• Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
• Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
• Communicate effectively with the team, both verbally and in writing; provide strategic firm-wide communications down to individual information, simplifying complex information and tailoring messages based on the audience.
• Track team performance and implement action plans to manage improved performance and high quality.
• Demonstrates strong problem-solving, decision-making, and analytical skills, with a focus on effective time management and adherence to principles and values.
• Excel in collaboration and teamwork, actively participating in calibrations for consistent feedback, and taking self-ownership and accountability to drive initiatives like data analysis.
• Focus on understanding business metrics, performing root cause analysis, and identifying opportunities to improve customer service, efficiencies, and quality standards while ensuring adherence to schedules and risk control parameters.
• Collaborate with division leaders, stakeholders, and support teams to drive performance management initiatives, track metrics, resolve system issues, and create a high-energy, transparent, and trust-building environment.

Required Qualifications, Skills, and Capabilities:

• Minimum 3 years' management/leadership experience.
• Display core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.
• Flexibility, as there may be times when handling cases as per business needs is required.