Backend Developer
Summary
Build and scale backend services for a global SaaS customer-service platform using Java, Spring, and AWS; monitor with Prometheus/Grafana and respond to production issues.
Company & Product Profile
Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients’ customers). Pleased has a remote development team in Europe with around 30 people, and due to the success of the product is seeking to hire around 100 more people in the Philippines to further develop and scale. Pleased’s goal is to capture a larger portion of the US market.
We have a >1,000 sqm office space in BGC that we’re moving into at the end of July. It’s an open-office layout, with several breakout areas and lots of meeting rooms. All technical staff are equipped with the best technology to perform their duties (high-spec MacBook Pros, multiple monitors, noise cancelling headphones, and more). We have several AI subscriptions to aid with coding in order to maximally leverage your skills. With that said, everyone is expected to have a strong programming foundation so they can ensure any generated code is suitable for production, and ultimate responsibility falls on each individual. In our tech department, you will never have anyone in your managerial chain that doesn’t know how to code. Everyone, from the most junior developer all the way up to our CEO, is a programmer and we are “dev first”.
As for how we operate, we’re divided into product teams that work on specific areas of the product. Each product team has 2-3 BE, 1-2 FE, 1-2 QA, 1 Product Manager, and 0.5 Project Managers. Separate to this, we have a Business Intelligence team for wrangling data into easily-used, useful formats, a DevOps and DBA team for managing infrastructure, a UXUI team for making beautiful user journeys and designs, and a dedicated AI team.
Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. In order to create a collaborative, high-energy environment, all of our team in the Philippines works on site. This is not for everyone, but if it sounds like a good fit for you, we look forward to hearing from you!
KEY RESPONSIBILITIES:
Monitoring: Grafana, Prometheus, Loki, Tempo, AWS CloudWatch
Develop highly-scalable backends for thousands of users
Work with Product Owners and other development team members to determine new features and user stories needed in new / revised applications or large/complex development projects
Participate in code reviews with peers and managers to ensure that each increment adheres to original vision as described in the user story and all standard resource libraries and architecture patterns as appropriate
Respond to support calls for applications in production for quick diagnosis and repair to keep things running smoothly for users
Participate in all team ceremonies including planning, grooming, product demonstration and team retrospectives
Mentoring less experienced team members
Potential On-Call responsibilities depending on team and tenure
QUALIFICATIONS
Minimum of 3+ Years within a relevant role
Preferred experience in Spring Boot, Spring Cloud, Spring Data and iBATIS
Strong experience with highly-scalable web backends
Experience designing highly transactional systems
Advanced proficiency in Object Oriented Design (OOD) and analysis
Advanced proficiency in application of analysis / design engineering functions
Advanced proficiency in application of non-functional software qualities such as resiliency and maintainability
Advanced proficiency in modern behavior-driven testing techniques
Deep understanding of Microservices
Proficient in SQL
Expert knowledge of application development with technologies like RabbitMQ, MySQL, Redis etc
Strong experience with container and cloud solutions such as Docker, Kubernetes and AWS Cloud
An ability to work independently
Excellent communication skills in English
REQUIRED COMPETENCIES
Language: Java 21
Frameworks: Spring Boot (Tomcat, Netty), Spring Data, Spring Cloud
Architecture: Microservices, REST API, Message Queues
Database: MySQL, MyBatis, ShardingSphere, MongoDB
Caching: Redis (AWS ElastiCache), ElasticSearch
Message Queue: RocketMQ
Cloud: Docker, Kubernetes, AWS
Recruitment Process
The first step in our hiring process is an automated technical test. The total time allowed to complete the assessment is 30 to 60 minutes, depending on the exact role.An overall score of 70% of higher is required to move to the next stage.
The next step is a brief HR phone screen that takes about 15 minutes. This is a simple phone call.
The final step is an onsite interview. As of posting, that means you will interview directly with our CEO — he is a programmer too. All technical hires, including managers, are given a coding task in the onsite interview. It takes about 15 minutes to complete and is easier than the automated one you will have already done online. Outside of this you’ll be asked questions about your relevant work experience, and will have a chance to ask any questions you may have about the company, the role, and what we’re doing here at Pleased.