Backend Engineer Graduate(Customer Service Platform)-2025 Start
Summary
Builds and maintains backend services for TikTok’s internal customer service platform using Java/Golang and distributed systems like MySQL, Redis, and MQ.
Responsibilities
Visa Statement TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
Team Introduction The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
- Develop large-scale software systems that powers TikTok app.
- Improve system design and architecture to ensure high stability, performance and reliability of the product.
- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
- Research, design, and develop computer and network software or specialised utility programs.
- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
- Industrial experience with a general purpose programming language, preferably Java and Golang.
- Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ.
- Experience working on distributed cloud services.
- Understanding of algorithms, data structures, and their time and space performance.
- Good understanding of large scale backend service design is preferred.