Background Verification Analyst
Description
Responsibilities
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Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
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Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
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Manage and respond to inquiries from clients and consumers via phone and email.
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Provide guidance to clients and consumers on the next steps in the screening process.
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Deliver accurate and timely updates on open tasks to relevant stakeholders.
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Assist peers and co-workers with workload management and problem resolution.
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Participate in ongoing training sessions and team meetings.
Essential Functions
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Analyze and review background check data with accuracy and efficiency.
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Communicate effectively with clients and consumers regarding screening results and processes.
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Maintain compliance with legal and regulatory guidelines, including FCRA requirements.
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Work within strict deadlines and service-level agreements.
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Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
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Maintain professional interaction with internal and external stakeholders
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Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
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Strong attention to detail and ability to work in a fast-paced environment.
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Quick adaptability to new processes and procedures.
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Excellent verbal and written communication skills.
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Ability to follow established rules and regulations.
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Professional attitude with the ability to collaborate effectively.
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Capability to manage and de-escalate high-stress conversations over the phone.
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Willingness to learn and accept coaching.
Preferred Qualifications
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Experience handling sensitive information preferred.
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Previous experience managing difficult conversations and delivering unfavorable decisions preferred.
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Experience in the multi-family housing industry preferred.
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Bachelor’s degree preferred.
AI Operational Fluency
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AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
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Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
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Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
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Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
Skills
As published by lever · 11 questions · 1 written answer
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL
Short answers (2)
- What is your preferred name?
- What is your desired yearly compensation?
Pick from a list (8)
- How did you learn about this position? optional
- Which state do you currently live in? optional
- Do you now, or will you in the future, require sponsorship to legally work in the United States? ( Non US resident status will not automatically rule out further consideration in the recruitment process.)
- Do you have any signed agreements regarding competition with your current employer or with a previous employer?
- If you answered "Yes" to the question above, are you willing to provide Entrata with a copy of these non-compete agreements?
- Have you worked for an Entrata customer in the past 120 days?
- Have you worked for Entrata in the past?
- Do you have any relatives currently employed by Entrata? Relatives would include a spouse or civil union partner, parents, stepparents, foster parents, father-in-law, mother-in-law, children, stepchildren, foster children, sons-in-law, daughters-in-law, grandparents, grandchildren, brothers, sisters, brothers-in-law, sisters-in-law, aunts, uncles, nieces, nephews, and first cousins. (Entrata maintains a Nepotism and Dating Policy to ensure fairness and prevent potential conflicts in the workplace. This question is asked solely for the purpose of enforcing that policy)
Written answers (1)
- If you answered "Yes" to having a relative currently employed at Entrata, please share who they are what your relation to them is. optional